Questions, Answered
I see a charge from you — what is it?
If you started a 1-day trial for €0.01, that payment will show on your latest bank statement. Every charge we process is protected with 3D Secure technology.
How do I cancel my membership?
You can cancel your subscription whenever you like. There is no minimum commitment. To end your membership, all you need to do is open the My Account tab. As soon as your subscription is cancelled, no further charges will be taken from your card. Cancelling does not, however, affect other services or benefits tied to your account for periods already billed.
For technical reasons, a membership cannot be cancelled during the first 24 hours after the account has been created. If you need to close your membership before that short lock window has passed, simply reach out to our customer service team. If you do not cancel before your trial period ends, your trial automatically rolls over into a standard Parcelonow membership and your card is billed at the regular subscription price shown below:
| Renewal price: | Billing cycle: |
|---|---|
| €29.90 | Every 28 days |
Once your membership is cancelled, your card will not be charged again. We make it easy to reactivate your membership or open a new shipping account whenever you like. Closing your membership does not affect other active services on your Parcelonow user account for the period that have been charged already. Parcelonow will send a cancellation confirmation to the E-mail address you provided when you opened the account. Lost or undelivered receipts do not invalidate your cancellation request. Cancellation is processed solely on the information held in the Parcelonow customer database. It remains your responsibility as a customer to enter a valid E-mail address. It is also up to you to check for messages that may have landed in your spam folder. Please contact customer service if you would like more guidance on avoiding these kinds of E-mail delivery issues.
I want a refund — what does your policy say?
The trial subscription fee is non-refundable, and we do not issue refunds for partial monthly subscriptions. We may, however, at any time and for any reason choose to offer a refund, discount or special benefit to a subscriber. The amount and terms tied to any such refund, and the decision to grant it, remain entirely at our discretion.
Your purchase is protected by a legal right of withdrawal. You may only cancel your initial purchase if your subscription has not yet been activated. The moment you confirm the purchase and sign in to your Parcelonow account, your membership becomes active automatically. To withdraw your order, you must log out of the Parcelonow platform immediately after buying and not log in again. Then contact our customer service by E-mail to cancel the order. We will do everything we can to close your subscription and arrange your refund.
Why was my card charged right after I subscribed to the service?
To start using our shipping service, you first pay €0.01 for a 1-day trial period. That trial fee is non-refundable from the moment you begin sending with us. You can still request a refund as long as the service has not been activated.
I'm on a trial subscription but my card was charged twice. Why?
Our service starts with a 1-day trial subscription priced at €0.01 with a fixed trial window. Once that trial window ends, your subscription automatically continues as a standard subscription plan in line with our Terms of Services, which you accepted. Cancelling your subscription before the trial ends lets you avoid this. To close your account, please reach out to us right away.
How do I get in touch with you?
Our customer service team is available open 24/7 all year round and can be reached by E-mail, chat and phone. We recommend starting with E-mail. If you are trying to reach us through chat and run into connection problems, just send us an E-mail and a customer support representative will get back to you as quickly as possible.
What happens once I cancel my subscription?
Once your subscription is cancelled, no further charges will be taken from your card. Any data we hold about you is deactivated in line with our GDPR policy. To qualify for a refund, you must NOT have activated or used the service. All personal data can be deleted on request.
I just signed up but haven't received my login details yet. What should I do?
A welcome E-mail containing all your login details was sent to the E-mail address you used when opening the account. Please check your spam and trash folders. If you still cannot find it, please contact our customer support team.
